NTC BOOKING TERMS & CONDITIONS & CANCELLATION POLICY

PLEASE NOTE OUR OFFICE HOURS : MONDAY TO FRIDAY FROM 08h00 to 17h00.  SATURDAYS & SUNDAYS WE ARE CLOSED.

The Company policy requires a written confirmation and a 30% non-refundable deposit of the full amount of the Tour price to confirm the reservation, with the balance due no less than 45 days prior to the departure date.  For Tours in July, August, September, October and November we require full payment 60 days prior to arrival.  Bookings made within 60 days of departure must be pre-paid up in full.

As per the Company booking Terms and Conditions the following cancellation and amendment fees apply, :

  • Any Amendment of a confirmed booking will incur a 20% Amendment fee in addition to the total cost of the booking.
  • Cancellation of a confirmed booking 61 (sixty-one) days prior to your arrival entails the loss of the deposit which is 30% of the full amount.
  • Cancellation of a confirmed booking 60 (sixty) days to 46 (forty-six) days prior to your arrival – 40 % of the total Tour Price
  • Cancellation of a confirmed booking 45 (forty-five) days to 31 (thirty-one) days prior to your arrival – 50% of the total Tour Price
  • Cancellation of a confirmed booking 30 (thirty) days and less prior to your arrival –   100 % of the total Tour Price

A cancellation of an Individual Booking will only be valid if made in writing and shall only be effective upon its acknowledged receipt by the Company.  No refund will be made by the Company if a client has booked the Tour /Accommodation and for any reason does not undertake the Tour/Accommodation, without having given a written cancellation to the Company prior to their arrival in Namibia. 

Ministry of Environment and Tourism Park Entrance and Usage Fees are:

  • Non refundable
  • Not included in the accommodation fees
  • Paid per person and per vehicle per day

Park Gates open at sunrise and close at sunset.  There will be NO ENTRY allowed once park gates are closed. 

Please note : 

  1. This website is managed by Biggestleaf Media in partnership with Namibia Travel Connection who handle all the enquiries and bookings.  We are not affiliated to any of the establishments nor Namibia Wildlife Resorts (NWR) and are merely providing a comprehensive online guide and booking portal.
  2. Please read online reviews (e.g. Trip Advisor etc) about the establishments that you are wanting to book to ensure you are happy with what you are booking. We are only an agent and cannot be held liable for the state of the infrastructure and service that is provided at the Establishments and/or Parks.
  3. Please ensure that the names provided for the bookings are correct.
  4. Please kindly carefully check that the dates booked are correct.
  5. Please check that the accommodation establishments and all other services are booked correctly, and if any mistakes are found on this booking please contact us for correction.
  6. It remains your responsibility to ensure that the confirmations and relevant documentation sent to you is correct.  We cannot be held liable for any errors occurring due to incorrect requests sent to us, therefore NO REFUNDS will be processed